Delivery and Return Policy

Summary Terms:

1. Delivery Policy:

• Delivery fee: 0.5 KWD for all areas in Kuwait.
• Orders will be delivered within a maximum of 24 hours from the time we receive the order.
• Delivery hours: Daily from 11:00 AM to 11:00 PM.
• In case of any issue with your order, you can contact us عبر the communication channels listed on your invoice.

2. Return Policy:

• The original invoice is required.
• Sold items can be returned or exchanged within 14 days from the purchase date, provided they are not used or damaged (terms and conditions apply).
• For exchange/return, the product must be brought to the company’s location in Hawally, Block 2, Street 67 (Google Maps name: Alcost).
• If the customer cannot bring the product, a delivery company will collect it for a fee of 3 KWD.
• Refunds will be processed to the original payment method, minus transaction fees (depending on the payment card), within 2 working days (48 hours).
• Products that do not require inspection will be exchanged immediately.
• Products requiring inspection will be checked within 2 to 5 working days.
• Returned/replaced items will be delivered back to the customer free of charge to the address on the invoice.
• If a product has an irreparable defect, it will be replaced according to the company’s replacement policy.
• If the original invoice is unavailable, the issue will be reviewed by management after consulting sales.
• If damage is due to misuse or negligence, a resolution will be arranged according to company policy.

Detailed Terms:

19. Delivery Policy:

• These terms apply to delivery of products purchased online from www.3lcost.com.
• Delivery dates provided are estimates and may vary.
• Alcost reserves the right to change delivery terms at any time.
• Delays may occur due to unforeseen circumstances; the company is not liable for delays.

20. Delivery Locations:

• Delivery is available only within Kuwait and to accessible locations.
• The customer is responsible for being present at the delivery address.

21. Delivery Address:

• Customers must provide accurate delivery details.
• Required info: recipient name, phone number, governorate, block, street, building number.

22. Changing Delivery Address:

• Address changes cannot be made by phone for security reasons; contact customer service or WhatsApp.

23. Delivery Confirmation:

• Customers will be contacted before delivery to confirm timing.
• Delivery times are approximate.

24. Delivery Scheduling:

• Customers must confirm availability at the scheduled time.
• Changes must be requested at least 48 hours in advance.
• If delivery fails twice due to absence, the order will be canceled and only the product price refunded (delivery fees not refunded).

25. Delivery Arrangements:

• Customers will receive confirmation via SMS or email.
• Orders must be prepaid before delivery.
• Customers must inspect items upon delivery and sign confirmation.
• Any damage or missing items must be reported within 48 hours.
• Ownership transfers to the customer upon receipt.

26. Delivery Damage:

• Damaged items must be reported within 48 hours.
• Items must be retained for inspection.
• If damage is confirmed, items will be replaced or refunded (excluding delivery fees).

27. Warranty Terms:

• Warranty applies to certain products for a limited time.
• Does not cover misuse, improper installation, breakage, or liquid damage.
• Manufacturing defects are replaced, not repaired.

28. Cancellation Policy:

• Orders can be canceled before shipping.
• Full refund if canceled early.
• If canceled within 48 hours before delivery, delivery fees may not be refunded.

29. Return Policy (Detailed):

• Products must be returned in original condition and packaging.
• Refunds are issued to the original payment method.
• Delivery and additional fees are non-refundable.
• Return pickup will be arranged from the original delivery address.

By using this website, you agree to the above terms and conditions.
Date: 27-05-2021